A blanket yes or no cannot be verified from the cited guidance. It points to a practical checkpoint: obtain a written agreement with the education agent before sharing access, and check that the agreement states the fees, the exact services included in those fees, and the refund policy. The guidance does not say that a written agreement automatically authorizes application login access.
What the guidance establishes
Study Australia advises having a written contract, or agreement, with an education agent. The same guidance says the agreement should include:
- the fees;
- the exact services included in the fees; and
- a refund policy.
Those points concern the written terms of the relationship. The source does not address login credentials, account permissions, or whether an applicant may allow an agent to access or act within an application portal. It therefore cannot support a universal yes or no.
How to check an access request
An applicant can use the agreement as a starting point rather than treating it as an access authorization:
- Request the written agreement. A general assurance should not replace the document described by Study Australia.
- Match the request to the listed services. The agreement should make clear which services are included in the fees and whether application-account work is among them. The source does not say that account work is automatically included.
- Read the refund terms. The refund policy should be stated in the agreement. The cited source does not provide its terms, so no particular refund outcome can be assumed.
- Check access permissions separately. The source does not say that signing the agreement permits login sharing. The relevant application rules and the specific access arrangement need separate confirmation.
What remains for the applicant to confirm
The source leaves several application-specific questions unanswered:
- Does the relevant application permit the proposed access or delegation?
- What exact actions would the agent take in the account?
- Does the written agreement expressly address account access, or only the broader services listed?
- What fees, included services, and refund terms actually apply?
The applicable terms cannot be determined without the agreement itself. The cited material does not make a statement about a particular application, account, agent, or access method.
Practical conclusion
The available evidence supports neither “always share” nor “never share.” It supports reviewing a written agreement for fees, included services, and a refund policy, while treating account access as a separate permission that still needs confirmation. A general recommendation to use an agreement should not be read as proof that login credentials or portal access may be shared.