A clear written service scope should state the fees, the exact services included in those fees, and the refund policy. Study Australia advises prospective students to have a written contract or agreement with an education agent.
What the written scope should cover
The agreement should make the following points explicit:
| Element | What to confirm |
|---|---|
| Fees | The agreement should state what fees apply. The cited guidance does not provide a fee amount, so an exact amount cannot be confirmed from it. |
| Included services | The agreement should identify the exact services included in the fees. |
| Refund policy | The agreement should state the refund policy. The cited guidance does not specify a refund amount, deadline, or eligibility condition. |
How to check the wording
Ask for the contract or agreement in writing, then read the fee, service, and refund sections together. The service wording should show which services the fee covers. If a service is not expressly identified, its inclusion should not be assumed.
The refund terms should also appear in the written document. If the agreement does not state an amount, deadline, or eligibility condition, those points remain unresolved and should be clarified before the terms are accepted.
What the reader still needs to confirm
The cited guidance does not provide a fee amount, a complete list of services, or specific refund terms. The reader must confirm those details in the actual written agreement rather than infer them from a general description or an oral assurance. Any service or refund term that is not clearly stated should be requested in writing.