No particular part of an agent fee can be confirmed as refundable from the cited guidance. Study Australia says written agent agreements should specify the refund policy. A prospective student must therefore check the agreement rather than assume that an entire fee—or any specific component—is refundable.
What to check before signing
Study Australia advises students to review both the agent’s fee structure and the services included before signing any contract.
| Item to check | What the student needs to establish |
|---|---|
| Fee structure | Which charges are listed and how the total fee is described |
| Included services | Which services the agreement covers |
| Refund policy | Whether it identifies any portion of the fee that may be refunded |
The cited guidance does not provide a standard refundable fee category, amount, deadline, or set of conditions. Students should not infer any of these details from the fact that an agent fee or a particular service is listed in the agreement.
What still requires written confirmation
The refund policy needs to answer the practical questions left unresolved by general guidance, including:
- Which part of the fee, if any, may be refunded
- What amount would be refunded
- Which conditions apply
- When a refund request may be made
If the agreement does not clearly address those matters, the student should ask for clarification in writing before signing. Until that clarification is provided, no particular refundable portion should be assumed.