A general service description does not necessarily identify the person or organisation that will perform each task. The cited guidance does not resolve that detail; it advises readers to obtain a written agreement specifying the exact services included in the fees.
What should the agreement clarify?
Study Australia recommends having a written contract or agreement with an education agent. According to its guidance, that agreement should cover:
- The fees charged
- The exact services included in those fees
- The refund policy
These details define what the arrangement is intended to cover. They do not necessarily name the employee, subcontractor or other party who will perform each task.
How can the performer be confirmed?
Before relying on the service description, the reader should ask which party will handle each listed task—for example, whether the work will be completed by the agent’s own staff, another provider, or a combination of parties. The answers should then be checked against the written agreement.
If the agreement lists services without explaining who performs them, the reader should request clarification in writing. The cited guidance supports documenting the services, fees and refund policy; it does not state that every agreement must identify the individual performer.
What still needs separate confirmation?
The reader must confirm several points independently:
- Which specific tasks are included
- Who will carry out each task
- Whether any part will be delegated
- How the listed fees relate to those services
- What refund policy applies
The key distinction is between what work is included and who will actually do it. A service description and written agreement are the starting point, but the cited guidance does not establish that they always answer both questions.